SUMMARY

Randy Nghiem is a lean-agile Solutions Architect with over 12 years’ experience in delivering high-impact IT projects. He's able to adapt quickly to end-to-end full life cycle implementation and rollout of large projects. He's strong in conceptualizing and driving technical solutions for complex problems with specific expertise in gathering customer needs and rolling out solutions. He's able to demonstrate comprehensive understanding of both business and technical fields with ability to translate business requirements to technical specifications for project scoping. Not only he's skilled at managing teams and partners to ensure projects delivered within constraints and resources, but he also possesses excellent interpersonal skills towards building relationships at all organisational levels.

PROFESSIONAL EXPERIENCE

Manager cum Technical Architect
Jul 2019 - Present
Ernst & Young Advisory Pte. Ltd., Singapore

His key responsibilities are to communicate system requirements to software developers, project team, and clients as well as to evaluate and select appropriate software or hardware and propose integration methods for client engagements. He defines required technical architecture specifications based on solution or client requirements. He works with the team to implement the agreed architecture and infrastructure environments to ensure it meets the standards defined.

Project: SAS-based Data Analytics

The first objective is to design and implement a comprehensive data analytics platform that allows users to explore data, create rules, case approval workflow and to identify the insights of the data. Secondly, it aims to build secure, highly-available, and resilient data analytics platform on top of Microsoft Azure Stack. My contributions include:

  • Gather client requirements, perform requirement analysis and system design to produce system architecture artifacts.
  • Implement Azure Stack-based solutions based on agreed architecture
Technologies used:
  • Microsoft Azure
  • Azure Stack
  • Red Hat Enterprise Linux
  • SQL AlwaysOn Group
  • Apache HTTP Server
  • SAS Viya 3.4
  • SAS 9.4
Solutions Architect
Aug 2015 - Jul 2019
NTT Ltd., Singapore

Design, development and implementation of applications for systems at client sites. Ensure that the designed applications and related integrations align with the growth strategy of the client’s business.

Provide strategic guidelines to the applications maintenance teams by understanding all the applications.

Ensure that throughout the development phase the process is documented leading to the development of procedures for application use and security.

Direct the implementation of the application by ensuring the evaluation, testing and modification of the application until its functionality meets business and client goals.

Work with diverse and multinational virtual teams (Sydney, Toronto) to develop Dimension Data Service Layer platform.

Project: Messaging and Collaboration

A 18-month project with a team of 80 to build a Software-as-a-Service (SaaS) solution which offers a number of services such as mail service, IM service, document management service, etc. The solution is able to support 120,000 active users with a SLA of 99.5%. My contributions include:

  • Worked with clients to gather requirements, performed design and analysis to produce functional specification documents.
  • Architected, designed infrastructure automation and reporting platform to simplify the management of Exchange, Skype for Business, and SharePoint systems.
  • Designed and implemented reporting and billing system to enable Dimension Data to bill customers based on monthly service consumption.
Technologies used:
  • C#
  • .NET
  • ASP.NET MVC
  • Bootstrap
  • jQuery
  • Knockout.js
  • RabbitMQ
  • Consul
  • Vault
  • PowerShell
  • SSRS
  • SharePoint Server 2016
  • SQL Server 2016
  • CentOS
  • TFS
  • Jira
Project: eService Platform

A 24-month business transformation project with a team of 10 to automate all existing manual processes. One of the key objectives is to provide a complete paperless solution to the client and reduce hundreds of man hours per month. The solution also provides an internet-facing portal as a communication channel to public users, customers, and partners. In addition, it's integrated to an external payment gateway (eNet) and other legacy enterprise systems. My contributions include:

  • Worked with clients to elicit requirements and plan out future enhancements based on business needs.
  • Leading a team of 6 to develop the eService platform. Manage sub-contractors to ensure the project objectives to be met. Assign and prioritize tasks to team members. Provide technical guidance and recommend best practices to the team.
Technologies used:
  • C#
  • .NET
  • ASP.NET MVC
  • SharePoint Server 2013
  • jQuery
  • Bootstrap
  • CSS
  • JavaScript
  • TFS
  • Octopus Deploy
Project: Online Access to Student Information System (OASIS)

A 4-month project with a team of 4 to build a hybrid cloud-based solution that provides a one-stop access to information and e-services for students. It's a first initiative to make use of a public cloud infrastructure to solve a short duration high traffic challenge in a highly-secure, cost-effective and fast-deployed manner. My contributions include:

  • Worked with clients to transforming business requirements into working solutions.
  • Leading a team of 4 to deliver the project successfully.
Technologies used:
  • Microsoft Azure
  • C#
  • .NET
  • ADFS
  • SharePoint Server 2013
  • Disaster Recovery
  • Hybrid
Project: Corporate Portal

An Office 365-based intranet portal which allows offices around the globe to collaborate and exchange information. My contributions include:

  • Designed and implemented successfully a digital transformation project, which enables HTL International to adopt Office 365 as its intranet portal.
  • Provided training and support to IT and HR personnel to enable faster adoption.
Technologies used:
  • Office 365
  • SharePoint Online
  • Bootstrap
  • jQuery
  • CSS
  • JavaScript
  • HTML
Pre-sales Support: Proof-of-Concept

Design and implement proof-of-concept demos to showcase the values of proposed solutions to prospective clients.

Technologies used:
  • Microsoft Azure
  • Emerging Technologies
  • Chatbot
  • React
  • NodeJS
  • ExpressJS
Technical Consultant
Jan 2013 - Aug 2015
Pleodata Pte. Ltd., Singapore

Led a technical team of 4 to deliver successfully SharePoint / Business Intelligence solutions under limited resources and timeline constraints.

Provided pre-sales support, implemented Proof-of-concept systems and conducted demo to clients.

Project: MTI Corporate Portal

The corporate internet-facing portal is a central place to share trade and industry related information to the public. Agency staff will update statistical data and publish new articles on the web site. My contributions include:

  • Leading a team of 4 to design and implement the internet-facing SharePoint portal, providing technical support and training to end-users, ensuring the SLA to be met.
Technologies used:
  • C#
  • .NET
  • SharePoint Server 2010
  • SQL Server 2008R2
  • Bootstrap
  • jQuery
  • CSS
  • JavaScript
Project: Safety Information Reporting and Management System

A complex safety information reporting and management solution that supports 24/7 air traffic control operations. The solution includes a complete business intelligence portal which enables decision making at a strategic and tactical level. My contributions include:

  • Designed and implemented a complex tracking system with 24/7 support to enable air traffic officers to track and record air traffic events and incidents.
Technologies used:
  • C#
  • .NET
  • SharePoint Server 2010
  • SQL Server 2008
  • jQuery
  • JavaScript
  • Bootstrap
  • AngularJS
  • BackboneJS
  • SSIS
  • SSRS
  • SSIS
Project: ComfortDelgro Data Analytics Portal

A 6-month project with a team of 4 to build an Intranet BI portal using Microsoft SharePoint 2013 and Microsoft Business Intelligence Technologies. The portal increases productivity levels for all business analysts by automating all manual data analysis processes. The portal provides business insights through advanced data visualization. My contributions include:

  • Leading a team of SharePoint developers to design and develop the BI portal, providing technical support and training to users.
Technologies used:
  • SSIS
  • SSRS
  • SSAS
  • SharePoint Server 2013
  • SQL Server 2008R2
  • Oracle Database 11g
  • Bootstrap
  • jQuery
Project: JiaYOUS and FindeMail

JiaYOUS is a mobile appreciation app designed and supported by PleoData and Digital Boomerang, to deliver fun and engaging experiences, to promote appreciation culture in the enterprise.

FindeMail is a simple yet powerful Enterprise Email Filing and Search App designed to augment your Mail application (e.g. Outlook). With this Email Management App, it is quick and easy to file emails in your Content Management System like SharePoint. Tag, categorize, find, view and share emails or attachments, all within a single Mail application.

Technologies used:
  • Apache Cordova
  • JavaScript
  • CSS
  • Microsoft Azure
  • ASP.NET Web API
  • Android
  • Java
Senior Software Engineer
Jul 2010 - Dec 2012
Genesis Networks Pte. Ltd., Singapore

Delivered successfully 3 intranet and 2 internet projects for both private companies and government agencies: Bank Central Asia (BCA), Singapore Turf Club (STC), Civil Aviation Authority of Singapore (CAAS), and Ministry of Trade and Industry (MTI).

Provided pre-sales support to win a 4.2 million SharePoint project.

Project Officer
Feb 2008 - Apr 2010
Nanyang Technological University, Singapore

Led a team of 4 to develop successfully a smart virtual reality application for interactive mobile applications using computer graphics technologies.

EDUCATION

  • M.Eng in Computer Science
    Nanyang Technological University, Singapore
    2008 - 2010
  • B.Eng in Computer Engineering
    Nanyang Technological University, Singapore
    2003 - 2007

SKILLS

Frontend

  • UX
  • React/Redux
  • JavaScript
  • jQuery
  • HTML/CSS/Bootstrap

Backend

  • .NET Framework/C#
  • Node.JS/Express
  • Asp.NET Core
  • MSSQL/Mongodb/Redis

DevOps

  • Docker/Kubernetes
  • Git/TFS
  • Terraform
  • Windows Server/CentOS/RHEL

Cloud Computing

  • Microsoft Azure
  • Microsoft Azure Stack
  • AWS

Others

  • Azure Bot
  • PowerShell
  • OOP
  • SOLID Principles
  • Design Patterns
  • UML
  • SharePoint
  • Hyper-V
  • RabbitMQ
  • Microservices
  • Scrum

CERTIFICATION

  • Docker Certified Associate 2019
  • Azure Solutions Architect Expert
  • AWS Certified Solutions Architect (Assoc)
  • PMP Certified
  • TOGAF 9.1 Certified
  • PRINCE2 Foundation Certified
  • ITIL Foundation Certified
  • SAFe 4 Certified Agilist
  • MCSE: Productivity
  • MCSE: SharePoint
  • MCITP: SharePoint 2010
  • MCPD: SharePoint 2010
  • MCSA: Windows Server 2012
  • MCTS: SQL Server 2008
  • MCTS: SharePoint 2010
  • MCTS: Business Intelligence

AWARDS

  • SGMail Project Recognition Award, 2018
  • Dimension Data Long Service Award, 2018
  • NTU Research Scholarship, 2007-2008
  • ASEAN Scholarship, 2003-2007

MEMBERSHIPS

  • SAFe Official Member since 2018
  • PMI Official Member since 2017
  • AEA Official Member since 2016